What to do when the SIM card is locked
As a rule, subscribers who use more than one yearyour number, eventually manage to lose the starter package of documents for Simka, which is included in the package. Accordingly, access to the PUK code is no longer. Then you only need to visit the office of the company, they will help you to remove the lock.
However, previously the cellular operator Tele2 providedservice of obtaining PUK code over the phone, it was enough just to dictate your passport details. But in connection with the company's new policy, this service is now provided only when personally contacted by the mobile operator's office. Therefore, earlier questions about where to restore the SIM-card Tele2, in principle, did not arise.
In any force majeure circumstances, nofeel free to use the help of operators. Calls are made toll-free number 600. You can ask the consultant any questions. Operators are sure to tell you how to act in this or that situation.
Where to go
What to do in case you lost your phone,it was stolen from you, or the sim card refuses to work, and you do not know how to unlock the SIM2 card? To continue using your number, you should contact the office directly. Be sure to take your passport. And remember, the number must be registered with you. In other cases, no explanation will help you, an office employee will not restore your card. You can prove as much as you like that for several years this number was in your personal use, it will not help. Employees of the company have clear instructions on how to unlock the SIM2 card for the subscriber. And believe me, they do not break them. So if your number is designed for another person, maybe it's worth taking care of it being re-registered to you?</ p>