Types of communications and their characteristics

Communication is a process of exchangeinformation that occurs between two people or a group. In any organization, the effectiveness of the work depends largely on the extent to which the staff is aware of a particular issue. An important place in management is the moment of delegation of duties and authorities, while communication plays the main role.

Consider the types of communications. In management, they are divided into internal and external. The first kind of communication can be attributed to communications that occur between units, individual employees of the organization. Usually such communication occurs in connection with the coordination of actions within the enterprise.

External communications arise when the organization contacts the external environment. They include: communication with consumers, with state structures, with the public.

Hierarchical organization of types of communicationscan be divided into horizontal, vertical and diagonal. To the horizontal include the exchange of information between employees. These communications are important for coordinating the actions of people engaged in a single production process. In this case, workers often have a common manager, director. Horizontal communications help in the optimal allocation of resources, in the sale of goods, etc. They also allow to establish equal contacts between all units of the same level.

Vertical communication - information exchangebetween management and subordinates. These can include: recommendations, orders, orders. These documents help the manager to effectively communicate information to employees. In turn, the subordinates report that the order is taken into account or the task is completed. Vertical communications are also referred to as communication between units that are at different levels of the hierarchy.

Diagonal communications combine the features of the two previous species. There is communication between the chiefs and subordinates of different departments.

Internal communications are divided intointerpersonal and organizational. The first occur between two or more people. Organizational relations mean communication between groups. But this type of communication is also attributed to the exchange of information of one person with a group of people.

The following types of communications can be distinguished: informal and formal. Informal people are usually not related to the hierarchy of the organization, they are formed within the same group. Similar communications arise in any company. Management can use this communication with great profit. With informal communications, information transfer occurs very quickly, most often in the form of gossip. Therefore, the head can make any good news for him in the form of rumors. So the information will reach subordinates quickly, but sometimes with changes and additions in the form of fancies of employees.

Formal communications connect with each othervarious elements in the structure of the organization. They are established by official rules, regulations, orders, instructions. These documents regulate the interaction of units and employees.

Types of communication in management can also befrom the point of view of the means of communication. People communicate verbally (written and spoken) and non-verbal (gestures, facial expressions, images, etc.).

Types of organizational communications can be divided according to the needs of the participants:

- communication in order to obtain any information;

- to transmit information to someone;

- communication to satisfy the emotional needs of the interlocutors;

- aimed at coordinating any action between people or a group.

Communication plays an important role in the functioning of the organization. A wise leader with the proper use of all types of communications can maximize productivity.